Every call answered. Every lead booked. Even at 21:47 on a Sunday.
HolaOra picks up your phone, replies on WhatsApp, Instagram, and inquiry emails, qualifies every lead, books them straight into your calendar — and shows you everything it did. Your front desk, without the desk.
ANSWERS IN TWO RINGS FOLLOWS YOUR RULES HANDS OFF WHEN IT SHOULD
Incoming call · Unknown number
SUNDAY 21:47 · STUDIO CLOSED · HOLAORA PICKED UP
Thanks for calling Luna Hair Studio — this is the studio's assistant. How can I help?
HOLAORA · 21:47
Hi — do you have anything for a balayage this Saturday? I know it's late, sorry.
SOFIA · 21:48
Never too late. Marta has 10:00 or 14:30 open on Saturday — balayage runs about three hours. Which works better?
HOLAORA · 21:48
10:00 is perfect. It's Sofia — 655 019 224.
SOFIA · 21:49
Done, Sofia — Saturday at 10:00 with Marta. I'm sending a WhatsApp confirmation now. Anything else?
HOLAORA · 21:49
Silence is the most expensive thing your business pays for.
Nobody budgets for the call that rings out at dinner, the DM opened tomorrow, the follow-up that never happens. It doesn't show up in your books — but your customers keep score, and they keep it somewhere else.
A composite week for an appointment-based business. Yours has its own numbers — HolaOra's dashboard will show them to you, line by line.
- − €1,540
11 calls rang out or hit voicemail
Most callers never leave a message — they dial the next result on Google.
- − €480
9 Instagram DMs answered the next day
Buying intent has a half-life of minutes, not mornings.
- − €260
4 no-shows, no reminder ever sent
Empty chairs you paid rent and wages for anyway.
- − €310
6 quotes and email enquiries never followed up
“I'll call them back tomorrow” — the most expensive sentence in small business.
Walked out the door. Quietly.
− €2,590The same Tuesday, twice.
One phone call at 19:12. Two completely different Fridays.
- 19:12
Phone rings six times at the front desk. Everyone's with a client.
- 19:13
Voicemail. The caller hangs up without leaving a message.
- 19:16
She books with the studio two streets over. You never know she existed.
- FRI
The 16:00 chair sits empty. It goes on no report, anywhere.
- 19:12
HolaOra answers on the second ring, in your studio's voice.
- 19:13
Qualified: colour + cut, new client, flexible on stylist, this week.
- 19:14
Booked Thursday 16:00. WhatsApp confirmation sent before she's off the sofa.
- 19:15
Logged to your dashboard. You see it over dinner and do nothing. That's the point.
Walk in to a front desk that already did the work.
Every call, message, DM, and inquiry email from the night before — answered, qualified, booked, and logged. Your morning starts with a summary, not a scramble.
Luna Hair Studio — Overnight recap
SUN 21:00 → MON 08:00 · ALL CHANNELS
9
Conversations handled
Phone · WhatsApp · Instagram · Email
5
Bookings made
Straight into your calendar
2
Callbacks queued
For your team, with context
1
Handed to a human
Exactly when your rules said so
WHILE YOU SLEPT
- Booked
21:47Sofia M. · new client
Balayage enquiry → booked Sat 10:00 with Marta
- Qualified
22:31@daniela.rvs
Asked about keratin pricing → quoted from price list, offered slots
- Rescheduled
23:04Marc T. · returning
Rescheduled Tuesday 18:00 → Thursday 18:30, confirmation sent
- Callback
06:52Anna P.
Bridal trial enquiry → needs owner pricing, callback task created
- Follow-up
07:18[email protected]
Longer quote request → reply drafted, customer record created, follow-up task queued
- Escalated
07:58Unknown · upset tone
Complaint about last visit → transferred to Marta's mobile, per rules
TODAY'S CALENDAR
- 10:00BOOKED BY AI
Balayage · Sofia M.
with Marta
- 12:30
Cut & finish · Laia B.
with Jordi
- 16:00BOOKED BY AI
Colour + cut · Nuria F.
with Marta
- 18:30
Keratin · Marc T.
with Jordi
Two of today's four clients were booked while the studio was dark. Read every transcript, or don't — it's all here either way.
Six ways in. One way through.
Phone, WhatsApp, SMS, Instagram, website, and email — one workflow for every customer inquiry.
It answers
Every channel, around the clock, in your business's voice — calls, messages, website requests, and customer inquiry emails, with answers drawn from your knowledge base, never invented. Prices, hours, policies, availability: it knows what you told it, and says so when it doesn't.
It acts
Qualifies the lead — intent, urgency, service, contact details. Books, reschedules, or cancels against your real calendar. Sends confirmations, email follow-ups, and WhatsApp or SMS updates. Queues a callback or transfers to a human the moment your rules say so.
It shows you
Every conversation, email, booking, callback, and handoff lands in one dashboard, with the full transcript attached. Client history builds itself. Nothing your receptionist does is ever invisible to you.
It runs your front desk. You run it.
HolaOra isn't a chatbot doing improv with your customers. You set what it may answer, what it may book, when it must hand off, and how it should sound — in plain language, not configuration files.
And it never bluffs. When it doesn't know, it says so, takes a message, and puts the question in front of you.
HOUSE RULES · LUNA HAIR STUDIO
- ALLOWED
Answer pricing questions
from the price list only
- ALLOWED
Book new clients
up to 2 weeks out, any stylist
- ALLOWED
Fill cancellations from waitlist
same-day, auto-confirm
- HANDOFF
Offer discounts
never — take a callback instead
- HANDOFF
Discuss treatment complaints
never — escalate to Marta
KNOWLEDGE BASE
written by you, in plain language- Services & prices32 entries
- Hours, holidays & closuresSynced
- Cancellation & deposit policy2 rules
- Staff & specialties4 people
- FAQs in your own words18 answers
Different front desks. Same discipline.
HolaOra learns your services, your rules, your tone. A dental practice and a body shop shouldn't sound the same — and with HolaOra, they don't.
Salons & aesthetics
Fills tomorrow's cancellation from the waitlist before you've even noticed the gap.
Clinics & dental
Books, reschedules, sends prep instructions — and never wanders into medical advice.
Real estate
Qualifies buyers on budget, area, and timeline, then books the viewing while they're still on the listing.
Hotels & guesthouses
Answers the 2am “is there parking?” — and takes the booking that follows it.
Auto services
Turns “weird noise when I brake” into a booked diagnostic slot, with notes waiting for the mechanic.
Legal & accounting
Screens new matters, captures urgency and the basics for a conflict check, books the consult.
2 rings
Every call answered
day, night, lunch rush, holidays
0
Conversations lost
every enquiry logged and actioned
24/7
Front-desk coverage
without a night shift on payroll
100%
Of AI actions visible
full transcripts, every decision
Serious enough to speak for your business.
Your customer conversations are your reputation. HolaOra treats them that way — bounded by your rules, transparent to the word, and quick to step aside for a human.
Humans stay one step away
Live transfer to your team the moment a conversation needs a person — by rule, by request, or by tone.
It never improvises
Prices, policies, and promises come from your knowledge base. Off-script questions become messages, not guesses.
Every word on the record
Read any transcript, any time. If you wouldn't have said it at your own front desk, you'll know — and you can change the rules.
Give HolaOra your busiest hour. Watch what it does with it.
A 15-minute demo built around your business — your services, your rules, your after-hours calls. You'll hear it answer before we've finished the introductions.
OR SKIP THE FORM ENTIRELY
+34 900 555 014
That's our demo line. Call it right now — HolaOra picks up, answers your questions about HolaOra, and books your demo into our calendar.
Yes, our receptionist is the product. That's rather the point.